Wow, I must admit that when I first heard about Chinese city’s hotline service for public complaints, I was sceptical about how much difference it would really make. But so many people including this Xinjiang journalist claim that it is making a real difference!😀
I wish my own city (Kuala Lumpur) had such an effective channel for acting on public input. Here in Malaysia, we are always moaning (probably unfairly) about how ineffective and incompetent our local authorities are. 😞
Thanks for keeping on reading until the very last part of the journal about the 12345 service hotline. Yes indeed, the service line, as the reporter shared with us, has a fairly big team picking up the public's input and it gets even more efficient with the advancement of digitization and AI, which is said to able to quickly propose relevant information and knowledge for an operator on a specific item that fits or is relevant to a specific public inquiry.
Wow, I must admit that when I first heard about Chinese city’s hotline service for public complaints, I was sceptical about how much difference it would really make. But so many people including this Xinjiang journalist claim that it is making a real difference!😀
I wish my own city (Kuala Lumpur) had such an effective channel for acting on public input. Here in Malaysia, we are always moaning (probably unfairly) about how ineffective and incompetent our local authorities are. 😞
Thanks for keeping on reading until the very last part of the journal about the 12345 service hotline. Yes indeed, the service line, as the reporter shared with us, has a fairly big team picking up the public's input and it gets even more efficient with the advancement of digitization and AI, which is said to able to quickly propose relevant information and knowledge for an operator on a specific item that fits or is relevant to a specific public inquiry.